Shipping & Delivery FAQ

For customer service enquirement, you can direct message our facebook page (Cloudbeastvape SS15) using button chat at our website page or you can contact our whatsapp number as stated below; +6016-386 5195 (Whatsapp Only)

If this case happens, kindly email us your order detail information to

admin@cloudbeastvape.com

Information required:

Order ID number
Customer’s name
Customer’s contact number
Customer shipping address
Date of purchase

We will assist you to check the status of your parcel and claim the refund from courier The process of refund will take about 3 months.

If your items have still not arrived, don’t worry. You could track the transit status of your order by click or contact as per below :

Pos laju
https://www.poslaju.com.my/track-trace-v2 PosLaju customer service : +603-50399000.

J&T
https://www.jtexpress.my/contact.php J&T customer service : 1 300 80 9000 (Toll free)

DHL
http://www.dhl.com.my/en/express/tracking.html DHL customer service : 1 800 888 388 (Toll free)

Once your order has been processed and packed, we will sent you an email containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!

Peninsular Malaysia J&T, Pos Laju , DHL
Sabah & Sarawak J&T, Pos Laju , DHL
International EMS, DHL
Peninsular Malaysia 1 – 3 business day with exceptions on weekends and public holidays.<br> Sabah & Sarawak 3 – 6 business day with exceptions on weekends and public holidays.<br> International - 2 - 5 weeks.<br>

Our delivery rates as below:

Any area within Peninsular Malaysia Flat rate RM10.00 per postage
Any area within Sabah & Sarawak Flat rate RM15.00 per postage
International Order: Varied - Starting from RM26.00 per postage

If this case happens, kindly email us your order detail information to:

admin@cloudbeastvape.com

Information required:

Order ID number
Item missing Code / SKU
Customer’s name
Customer’s contact number
Customer shipping address
Date of purchase
We will assist you to check the status of your parcel and claim the refund from courier. The process of refund will take about 3 months.

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