If i need to talk regarding my order or product which platform do i need to go?

Posted by greenfrog
On July 3, 2021
0 Comments

For customer service enquirement, you can direct message our facebook page (Cloudbeastvape SS15) using button chat at our website page or you can contact our whatsapp number as stated below; +6016-386 5195 (Whatsapp Only)

My order is not delivered / missing. I want a refund!

Posted by greenfrog
On July 3, 2021
0 Comments

If this case happens, kindly email us your order detail information to [email protected] Information required: Order ID number Customer’s name Customer’s contact number Customer shipping address Date of purchase We will assist you to check the status of your parcel and claim the refund from courier The process of refund will take about 3 months.

My items haven’t received yet. What should I do?

Posted by greenfrog
On July 3, 2021
0 Comments

If your items have still not arrived, don’t worry. You could track the transit status of your order by click or contact as per below : Pos laju https://www.poslaju.com.my/track-trace-v2 PosLaju customer service : +603-50399000. J&T https://www.jtexpress.my/contact.php J&T customer service : 1 300 80 9000 (Toll free) DHL http://www.dhl.com.my/en/express/tracking.html DHL customer service : 1 800 888 […]

How can I get my shipping information?

Posted by greenfrog
On July 3, 2021
0 Comments

Once your order has been processed and packed, we will sent you an email containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s […]

What kind of shipping method do you offer?

Posted by greenfrog
On July 3, 2021
0 Comments

Peninsular Malaysia J&T, Pos Laju , DHL Sabah & Sarawak J&T, Pos Laju , DHL International EMS, DHL

How long does delivery take?

Posted by greenfrog
On July 3, 2021
0 Comments

Peninsular Malaysia 1 – 3 business day with exceptions on weekends and public holidays.<br> Sabah & Sarawak 3 – 6 business day with exceptions on weekends and public holidays.<br> International – 2 – 5 weeks.<br>

How much is the delivery costs?

Posted by greenfrog
On July 3, 2021
0 Comments

Our delivery rates as below: Any area within Peninsular Malaysia Flat rate RM10.00 per postage Any area within Sabah & Sarawak Flat rate RM15.00 per postage International Order: Varied – Starting from RM26.00 per postage

I received my order, but one of the item missing. What should I do?

Posted by greenfrog
On July 3, 2021
0 Comments

If this case happens, kindly email us your order detail information to: [email protected] Information required: Order ID number Item missing Code / SKU Customer’s name Customer’s contact number Customer shipping address Date of purchase We will assist you to check the status of your parcel and claim the refund from courier. The process of refund […]

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